Return Policy

At Placewell Retail, we want you to shop with confidence. If you are not satisfied with your purchase, our return policy below explains how returns, exchanges, and refunds are handled.

• Products must be returned in original condition with all accessories, packaging, and invoice.
• Sealed products must remain unopened unless defective.
• Apple and branded products are subject to manufacturer return guidelines.
• Customised, activated, or software-licensed products may not be eligible for return once opened.

Most eligible products can be returned within 7 days of purchase for in-store purchases, or within 7 days of delivery for online orders. Defective products covered under warranty should be reported as soon as the issue is discovered.

Visit any Placewell Retail store with your invoice and product, or contact our support team with your order number. Our in-store team will inspect the item and guide you through the return or exchange process — no call centres.

Approved refunds are processed to the original payment method within 7–10 business days. EMI and card refunds are subject to your bank's processing timelines. Store credit may be offered where applicable.

Gift cards, opened software, activated devices, personalised items, and products marked as final sale are generally not eligible for return. Our team will confirm eligibility before processing any return request.